Our Terms

Shipping 

Australia
We offer a flat rate of $10 for up to 2kg delivered anywhere within Australia.
Items between 2 and 5 kg can be sent for $20.   For items over 5 kg we use sendle to get the best rate - which is around $35.

We offer in-store pickup between the hours of 11.00 and 5.30 daily.

Furniture and large items can be delivered locally in the Hobart area for $100

Worldwide
We ship Erstwilder jewellery and small items worldwide for a flat rate of $20 per parcel - or spend $300 or more and shipping is free!

Estimated Dispatch Times

We aim to dispatch Erstwilder and other small items within 2 to 3 days but sometimes we have a backlog and it can take longer up to 7 days.   We send all our orders express so even if we send later, you will still receive your order within 2 days once it is posted.    

Larger items will take longer as we have to work with local carriers who do not pick up every day.   We will keep you posted and send you a tracking number.

Payment

We offer payment by paypal or credit via the online store.   We also accept eftpos, cash and credit cards in store. 

We also offer layby - however after monstrous abuse of our terms, all laybys must be pre-approved by telephone on 0403-858-210.   A 30% deposit is required at the time of placing your order.   Laybys are for up to 8 weeks.

Return Policy

Please be aware that Erstwilder pieces are handmade, hand-assembled and/or hand-painted.  This means your item may vary slightly from the stock picture.   

In the unlikely event of your item being faulty, please contact us ASAP and we will organise a fix, or if it's not a simple fix, a full refund on receipt of the returned item.